Abstract
A mission critical diagnostic system provides open connectivity between
platforms and operating systems. Products provide a consistent mechanism for a
wide variety of system interconnection. Common API' s and operational
procedures simplify the tasks that must be carried out when integrating
different systems.
PC manufactures need to avoid hardware problems. They need to avoid calls for
service, they need to be able to tell is a problem is with the hardware or
software when a call does come in. If there is a hardware PC problem, the
service center needs to be able to fix it quickly.
Calls to the service center are costly. OEM PC diagnostic software spreads the
cost of implementing feature rich functionality over the entire customer base.
As companies seek to work more efficiently with each other in ecosystems
messaging is the vehicle for information exchange between applications. As the
supply chain is automated, the value of mission critical messaging becomes
more evident.
OEM PC diagnostics markets at $121.4 million in 2007 are anticipated to reach
$337 million by 2014. Demand for increased reliably of systems is the market
driver. In addition, the packaged software solutions are more efficient than
home grown testing and diagnostic solutions because the spread the cost of
adding features over the broad customer base.
Table of Contents
PC DIAGNOSTICS EXECUTIVE SUMMARY
- OEM PC DIAGNOSTIC SOFTWARE SUMMARY
- OEM PC Diagnostic Software Growth Factors
- OEM PC Diagnostics Software Market Shares
- OEM PC Diagnostics Software Market Forecasts
1. OEM PC DIAGNOSTIC SYSTEMS MARKET DESCRIPTION AND MARKET DYNAMICS
- 1.1 PC Diagnostic Systems
- 1.1.1 PC Diagnostic Systems Solutions
- 1.1.2 Decoding Technology
- 1.1.3 Diagnostic Systems Issues
- 1.2 PC Diagnostics Controlling Costs
- 1.2.1 PC Diagnostics Industry Trends
- 1.3 PC Diagnostic Trends
- 1.4 Mission Critical Diagnostic Systems Market Dynamics
- 1.4.1 Mission-Critical Functionality
- 1.4.2 Mission Critical Diagnostic Systems
- 1.5 Diagnostic Systems Software
- 1.5.1 Linking Internal Operations
- 1.6 Information Technology Environments Increasingly Complex
- 1.6.1 Heterogeneous Computing Environments
- 1.6.2 Technology Challenges
- 1.7 Types of Mission Critical Diagnostic Systems
- 1.7.1 Event-Driven PC Diagnostics
- 1.8 Mission Critical Systems Provides The Base PC Diagnostic
- 1.8.1 PC Diagnostic Server and PC Diagnostic Integration Depend on
Mission Critical Diagnostic Systems
- 1.9 Businesses Process Engineering
- 1.9.1 Key Component Of Business Process Management
- 1.10 High Performance
- 1.10.1 Scalability
- 1.10.2 Automatic Configuration
- 1.10.3 Reliable, Robust Systems
- 1.11 PC Diagnostic Trends
- 1.12 Mission Critical Diagnostic Systems Market Dynamics
2. OEM PC DIAGNOSTIC SOFTWARE MARKET SHARES AND MARKET FORECASTS
- 2.1 OEM PC Diagnostic Software Growth Factors
- 2.1.1 Spread Cost Of Feature Improvement Over Large User Base
- 2.1.2 PC Diagnostics Functionality
- 2.2 OEM PC Diagnostics Software Market Shares
- 2.2.1 PC-Doctor
- 2.2.2 PC-Doctor Used By Largest PC Manufacturers In The World
- 2.2.3 PC-Doctor Serves Top PC manufacturers
- 2.2.4 Eurosoft
- 2.2.5 Ultra-X
- 2.2.6 Ultra-X Advanced Technician Diagnostics
- 2.2.7 Ultra-X Home Diagnostics
- 2.3 OEM PC Diagnostics Software Market Forecasts
- 2.3.1 Worldwide PC Shipments
- 2.3.2 Worldwide PC Shipments Growth 15 Percent for 2008
- 2.3.3 PC Market Forecasts
- 2.4 PC Diagnostics Prices
- 2.4.1 PC-Diag Diagnostic Software Pro
- 2.5 OEM PC Diagnostics Software Regional Analysis
3. OEM PC DIAGNOSTICS PRODUCT DESCRIPTION
- 3.1 PC-Doctor Diagnostics
- 3.1.1 PC-Doctor Drive Specialist - ThinkCentre / NetVista
- 3.1.2 PC-Doctor Diagnostics Software
- 3.1.3 PC-Doctor Service Center
- 3.1.4 PC-Doctor Factory Express
- 3.1.5 PC-Doctor Factory
- 3.1.6 PC-Doctor Solutions Architecture
- 3.1.7 PC-Doctor Home Express
- 3.1.8 PC-Doctor BTO Support Center
- 3.1.9 PC-Doctor Home Express
- 3.1.10 PC-Doctor BTO Support Center
- 3.1.11 PC-Doctor for Windows
- 3.1.12 PC-Doctor Network Factory
- 3.1.13 PC-Doctor 5 for Linux
- 3.1.14 PC-Doctor for Windows PE
- 3.1.15 PC-Doctor for Media Center
- 3.1.16 PC-Doctor Motherboard Diagnostic Toolkit
- 3.2 Eurosoft
- 3.2.1 Eurosoft PC Builder Test Management Suite
- 3.2.2 Eurosoft QA+WIN32
- 3.2.3 Eurosoft Pc-Check
- 3.2.4 Eurosoft Virtual Pc-Check
- 3.2.5 Eurosoft ZeroData
- 3.3 Ultra-X
- 3.3.1 Ultra-X P.H.D. PCI2
- 3.3.2 Ultra-X QuickTech Pro USB
- 3.3.3 Ultra-X P.H.D MiniPCI
- 3.3.4 Ultra-X PC Inspector PCI
- 3.3.5 Ultra-X Self-BOOT Diagnostics
- 3.3.6 Ultra-X Windows Diagnostics
- 3.3.7 Ultra-X Bundle Diagnostics
- 3.3.8 Ultra-X R.S.T Pro2 PCI
- 3.3.9 Ultra-X R.S.T Pro3 PCI Express
- 3.3.10 Ultra-X R.S.T Pro Mini PCI
- 3.3.11 Ultra-X R.S.T Pro USB
- 3.3.12 Ultra-X R.S.T Pro ExpressCard
- 3.3.13 Ultra-X PCI Gen
- 3.3.14 Ultra-X QuickPOST PCI
- 3.3.15 Ultra-X QuickPOST PCI Serial
- 3.3.16 Ultra-X MicroPOST II
- 3.3.17 UltraPOST
- 3.3.18 UltraPOST Server
- 3.3.19 Ultra-X QuickCAST
- 3.3.20 UltraXtreme Guard Band Chamber
- 3.4 PC-Diag Diagnostics Software
- 3.4.1 PC-Diag Diagnostic Lifecycle Management
- 3.4.2 PC-Diag Diagnostics Software Batch Tester
- 3.4.3 PC-Diag Diagnostics NIC Testing Software
- 3.4.4 PC- Diag Diagnostics USB Testing Software
- 3.4.5 PC- Diag Diagnostics Professional Remote Testing Software
- 3.5 AMI 3-101
- 3.5.1 AMI Diagnostic Tools for End-user
- 3.5.2 AMI Diagnostic Tools for OEM and System Integrators
- 3.6 Micro 2000
- 3.7 CheckIt Diagnostics
- 3.8 PC Pitstop
- 3.9 ZF Micro Solutions
4. PC DIAGNOSTICS STRATEGY, TECHNOLOGY, AND INDUSTRY SPECIFIC APPLICATIONS
- 4.1 Operating System-Based Diagnostic
- 4.2 BIOS Flashing Utilities
- 4.3 Increasing Practices Of Refurbishing, Upgrading, Leasing, Recycling
And Donation Of PCs
- 4.4 PC-Doctor
- 4.5 Dell and PC troubleshooting
- 4.6 HP / Compaq PC Diagnostics
- 4.7 Lenovo PC Doctor Diagnostics
- 4.8 Acer PC Diagnostics
- 4.9 Fujitsu / PC Diagnostics
5. PC DIAGNOSTICS COMPANY PROFILES
- 5.1 AMIDiag
- 5.2 Eurosoft
- 5.2.1 Eurosoft Market Directions
- 5.3 EuroSoft
- 5.3.1 EuroSoft Market Direction
- 5.4 Micro 2000
- 5.5 Neurosoft
- 5.6 PC-Diag
- 5.7 PC-Doctor
- 5.7.1 PC-Doctor Product Families
- 5.7.2 PC-Doctor Bundled Products
- 5.8 PCPitstop
- 5.9 Smith Micro / Micro Software / CheckIt Diagnostics
- 5.9.1 Smith Micro / Micro Software Customers
- 5.9.2 Smith Micro / Micro Software Net Revenues
- 5.9.3 Micro Software
- 5.10 Ultra-X 5-25
- 5.11 ZF Micro Solutions
List of Tables and Figures
PC DIAGNOSTICS EXECUTIVE SUMMARY
- Table ES-1 OEM PC Diagnostic Software Growth Factors
- Table ES-2 OEM PC Diagnostic Software Market Driving Forces
- Figure ES-3 Worldwide PC Diagnostics Software Shipments Market Shares,
Dollars, 2007
- Figure ES-4 Worldwide PC Diagnostics Software Shipments Market Forecasts,
Dollars, 2007
OEM PC DIAGNOSTIC SYSTEMS MARKET DESCRIPTION AND MARKET DYNAMICS
- Table 1-1 Remote PC Diagnostic Computer Troubleshooting Tool Uses
- Table 1-2 PC Diagnostic Bundled Family Functions
- Table 1-4 Bundle Family Product Components
- Table 1-1 Diagnostic Systems Trends
- Table 1-2 Mission Critical Diagnostic Systems Market Dynamics
- Table 1-3 Enterprise Diagnostic Systems Integration Functions
- Table 1-4 Internal Enterprise PC Diagnostic Tasks
- Table 1-5 Diagnostic Systems Trends
- Table 1-6 Mission Critical Diagnostic Systems Market Dynamics
OEM PC DIAGNOSTIC SOFTWARE MARKET SHARES AND MARKET FORECASTS
- Table 2-1 OEM PC Diagnostic Software Growth Factors
- Table 2-2 OEM PC Diagnostic Software Market Driving Forces
- Figure 2-3 Worldwide PC Diagnostics Software Shipments Market Shares,
Dollars, 2007
- Table 2-4 Worldwide PC Diagnostics Software Shipments Market Shares,
Dollars, 2007
- Figure 2-5 Worldwide PC Diagnostics Software Shipments Market Forecasts,
Dollars, 2007
- Table 2-6 Worldwide PC Diagnostics Software Shipment Market Forecasts,
Dollars, 2007
- Table 2-7 Worldwide PC Shipments Markets
- Table 2-8 Worldwide PC Shipments Markets
- Table 2-9 Worldwide PC Shipments Markets
- Table 2-10 Worldwide PC Shipments Markets
OEM PC DIAGNOSTICS PRODUCT DESCRIPTION
- Table 3-1 PC-Doctor Diagnostic Target Markets
- Table 3-2 PC-Doctor Diagnostic Products
- Figure 3-3 PC Doctor Product Comparison
- Table 3-4 PC-Doctor Service Center Features
- Table 3-5 PC-Doctor Service Center Benefits
- Table 3-6 PC-Doctor Products Uses
- Table 3-7 PC-Doctor Factory Express Target Users
- Table 3-8 PC-Doctor Factory Express Package
- Table 3-9 PC-Doctor Factory Express Benefits and Features
- Table 3-10 Benefits of PC-Doctor Factory in Manufacturing Environments
- Table 3-11 Benefits of PC-Doctor Factory in Service and Repair Centers
- Table 3-12 Key Features of PC-Doctor Factory Diagnostics
- Table 3-13 PC-Doctor Solutions Architecture Target Users
- Table 3-14 Key Features of PC-Doctor Solutions Architecture
- Table 3-15 PC-Doctor Solutions Architecture Package
- Table 3-16 PC-Doctor Service Center Target Users
- Table 3-17 PC-Doctor Service Center Package Components
- Figure 3-18 PC-Doctor Service Center 6 Package
- Table 3-19 PC-Doctor Service Center Benefits
- Table 3-20 PC-Doctor Service Center Audio Tests
- Table 3-21 PC-Doctor Service Center Video Tests
- Table 3-22 PC-Doctor Service Center Storage Tests
- Table 3-23 PC-Doctor Service Center Communications Tests
- Table 3-24 PC-Doctor Service Center Other Devices Tests
- Table 3-25 PC-Doctor Service Center System Tests
- Table 3-26 PC-Doctor Home Express Target Users
- Table 3-27 PC-Doctor Home Express Features
- Table 3-28 PC-Doctor Home Express Benefits
- Table 3-29 PC-Doctor BTO Support Center Target Users
- Table 3-30 PC-Doctor BTO Support Center Key Benefits
- Table 3-31 PC-Doctor for Windows Target users
- Table 3-32 PC-Doctor for Windows Key Benefits
- Table 3-33 PC-Doctor for Windows Package
- Table 3-34 PC-Doctor Network Factory Target Users
- Table 3-35 PC-Doctor Network Factory
- Table 3-36 PC-Doctor Network Factory
- Table 3-37 PC-Doctor 5 for Linux Target Users
- Table 3-38 Benefits and Key Features of PC-Doctor 5 for Linux
- Table 3-39 Benefits and Key Features of PC-Doctor for Windows PE
- Table 3-40 Eurosoft PC Diagnostics and Test Management Software Target
Users
- Table 3-41 Eurosoft PC Diagnostics and Test Management Software Solutions
- Table 3-42 Eurosoft PC Builder Test Management Suite Features
- Table 3-43 Business Benefits of Eurosoft PC Builder Test Management Suite
- Table 3-44 Key Features of Eurosoft QA+WIN32
- Table 3-45 Business Benefits of Eurosoft QA+WIN32
- Table 3-46 Business Benefits of Eurosoft Pc-Check
- Table 3-47 Key Features of Eurosoft Pc-Check
- Table 3-48 Business Benefits of Eurosoft Virtual Pc-Check
- Table 3-49 Key Features of Eurosoft Virtual Pc-Check
- Table 3-50 Business Benefits of Eurosoft ZeroData
- Table 3-51 Key Features of Eurosoft ZeroData
- Table 3-52 Ultra-X PC Diagnostic Tool Product Categories
- Table 3-53 Ultra-X PC Hardware Diagnostic Solutions
- Figure 3-54 Ultra-X P.H.D. PCI2 Diagnostics Board
- Table 3-55 Benefits of Ultra-X P.H.D. PCI2 Diagnostics
- Figure 3-56 Ultra-X QuickTech Pro USB Kit
- Table 3-57 Ultra-X QuickTech Pro USB Suite
- Table 3-58 Benefits of Ultra-X QuickTech Pro USB
- Figure 3-59 Ultra-X P.H.D. MiniPCI Pack
- Figure 3-60 Ultra-X PC Inspector PCI
- Table 3-61 Key Features of Ultra-X PC Inspector PCI
- Table 3-62 Ultra-X PC Software Diagnostic Solutions
- Figure 3-63 Ultra-X WinStress Test Pro Diagnostic Tool
- Table 3-64 Ultra-X PC Memory Diagnostic Solutions
- Table 3-65 Key Features of Ultra-X R.S.T Pro2 PCI
- Figure 3-66 Ultra-X R.S.T Pro USB Kit
- Table 3-67 Ultra-X POST Monitoring Solutions
- Figure 3-68 Ultra-X MicroPOST II Kit
- Table 3-69 Ultra-X Embedded Diagnostic Solutions
- Figure 3-70 UltraPOST
- Table 3-71 Ultra-X Special Diagnostic Solutions
- Figure 3-72 Ultra-X QuickCAST Diagnostic Solutions
- Table 3-73 Key Features of Ultra-X QuickCAST
- Figure 3-74 UltraXtreme Guard Band Chamber
- Table 3-75 Key Features of UltraXtreme Guard Band Chamber
- Table 3-76 Ultra-X Diagnostic Kits
- Table 3-77 PC-Diag Diagnostic Target Markets
- Table 3-78 Professional PC-Diag Hardware Diagnostic Software Features
- Table 3-79 PC-Diag Diagnostic Software Pro Windows Compatibility
- Table 3-80 Components Serviced by PC-Diag Diagnostics Batch Tester
- Table 3-81 PC-Diag NIC Testing Results
- Figure 3-82 Micro 2000 Universal Post Probe
- Table 3-83 MicroScope PC Diagnostic Suite Software Features
- Table 3-84 MicroScope PC Diagnostic Suite Software Features
- Table 3-85 CheckIt Diagnostic Version 7.0 Solution Features
- Table 3-86 PassMark Software Solution Features
- Table 3-87 Expodata Systems Diagnostics Product Portfolio
- Figure 3-88 Expodata Systems PC Tester
- Table 3-89 HP PC System Health Scan
- Table 3-90 Selected PC Diagnostic Companies
OEM PC DIAGNOSTICS TECHNOLOGY
- Figure 4-1 Dell PC Diagnostics
- Table 4-2 Acer PC Diagnostics Features
OEM PC DIAGNOSTICS COMPANY PROFILES
- Table 5-1 PC-Doctor Diagnostic And System Information Solutions Target
Markets
- Table 5-2 PC-Doctor Diagnostic And System Information Diagnostic Solutions
Benefits
- Table 5-3 PC-Doctor Products Uses